– WHAT IS YOUR RETURN POLICY?
Due to all items being made to order return requests are handled on an individual case by case basis. However, we value the customer experience and want customer to love their purchase. To be eligible for a return the product must unused and in the same condition you received it. You must contact us within 7 days of receiving your item(s). Once the return is approved the customer is responsible for shipping back to our facility. Upon receipt and inspection of the returned item(s) we will refund the original purchase price and send notification.
– WHAT IS YOUR EXCHANGE POLICY?
If you need an exchange or upgrade we will gladly try to accommodate these requests. To be eligible for an exchange the product must unused and in the same condition you received it. You must contact us within 7 days of receiving your item(s). Once exchange is approved customer is responsible for shipping back to our facility. Upon receipt and inspection of the exchange item(s) the replacement item(s) will be shipped out along with a communication.
– DEFECTIVE ITEMS?
We strive for perfection which is why we manufacture all of our products in-house here in the USA. If you receive a defective or damaged item please contact us immediately.
– I MADE A MISTAKE WITH MY SHIPPING ADDRESS. IS IT TOO LATE TO CHANGE IT?
If you catch it in time and we have not shipped it out yet, contact us immediately.
– I REALIZED I ORDERED THE WRONG SIZE OR ITEM AND IT STILL HASN’T SHIPPED. CAN I FIX THIS?
If you catch it in time and we have not started production yet, contact us immediately and we will try to modify the order prior to production.
– I RECEIVED A DAMAGE OR MISPRINTED ITEM. HOW CAN WE FIX THIS?
Please contact us immediately. Note that we will require photographic evidence of the defect. Also all defects must be claimed within 7 days of receipt. We will make any defects right and will show no mercy in punishing the the one responsible!!
– MY ORDER WAS LOST IN THE MAIL. HOW DO I ARRANGE A REPLACEMENT?
If your tracking status shows that your order was delivered and it is no where to be found, give it 3 days and make sure to ask your neighbors if they came across any packages. Most of the time orders show up a couple days after due to forces out of our control. Also try contacting your local carrier office to check.
No luck with finding it? Contact Us.
INTERNATIONAL – Try contacting your local post office first, sometimes they are holding on to your order even after it shows delivered.
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